A ‘technical fault’ in the National Lottery app caused punters to be told their tickets were losers – even though they could have won. Camelot’s glitch meant that winning stubs may have been thrown away.
A businessman from Manchester claims he binned 16 tickets over the last few weeks when the app’s scanner told him each one was a dud.
But the punter, who is from Manchester, later received a message on the official Camelot app telling him players could have been wrongly told they hadn’t won.
National Lottery have since posted a statement on their website apologising and admitting people may have been given ‘an incorrect non-winning message’
Camelot, which runs the National Lottery, say they are now working to fix the issue, reports Manchester Evening News.
The Manchester punter, who did not want to be named, said: “People could have trusted technology and thrown away an absolute fortune.
“All the tickets have the barcode to be scanned on the back by your smart phone.
“I have bought 16 tickets this way over the last few weeks for myself and my family and when I scanned it every one came back saying it was a loser so I threw it away.
“It’s just a quick way of finding out instead of googling the numbers. I noticed today the scan application wasn’t working.
“I don’t even buy that many tickets. What if you’re in a syndicate of 50 colleagues and you throw them away?
“I am not happy and I have no idea how long the app has been doing this”
The National Lottery posted a message on their website on Thursday lunchtime, which read: “We’re sorry – the National Lottery apps are currently unavailable. Some players may have recently seen an incorrect non–winning message caused by a technical issue with both the QR scanner and manual–entry results checker on the apps.
“We are still investigating this issue and we will update our messaging as soon as possible.
“We encourage mobile app users to re–check their tickets on the National Lottery website.
“If you are concerned that you may have disposed of a winning ticket, you have until 5pm on the 30th day after a draw to make a claim.”