Irish National Lottery Faces Growing Number of Complaints about Online Lottery Experience
Although the overall number of complaints to the Office of the Regulator of the National Lottery (ORNL) have been relatively small, there has been a steady growth, in particular with regard to complaints about online games.
Complaints about the “online experience” relate to difficulties with the National Lottery’s website interface, games ceasing before they were completed and the transfer of funds to online accounts.
The second biggest category of complaints related to “game design and price.”
Digital Literacy among UK Adults a Mixed Bag
Although digital transformation is is increasingly important for the lottery sector, a significant number of (potential) customers is still not as tech-savvy as some online (lottery) operators may imagine.
For instance, a survey from Sky Betting & Gaming looking into the UK’s tech capabilities has revealed that just 16% of adults can identify twenty common tech terms, with 7% not being able to identify a single one from a list that included terms like “blogging,” “spam,” “3G,” and “World Wide Web.”
Perhaps, then, digital illiteracy could be a contributing factor to the growing number of complaints about the Irish National Lottery, as mentioned above.
Lotteries Remain the Largest Gaming Vertical in the Netherlands
A market scan of the Dutch land-based gaming sector commissioned by the Netherlands Gaming Authority reveals that the largest vertical within the Dutch land-based sector remains the lottery industry, accounting for 46% of the total land-based market, followed by slot machines (42%), casino (table) games (9%), and sports betting (1%).
Dutch punters spend a rather modest amount of money compared to their peers in other European countries, especially those countries with the largest per capita expenditures.
The effective tax rate, as a percentage of GGR, is highest in the casino and slots verticals (29%) and was considerably lower in the lottery (15.2%) and sports betting (4.7%) segments. Lottery and sports betting operators, however, are also facing additional mandatory contributions.
Italian Lottery Forced to Reimburse Scratchcard Fan Who Never Won
An Italian court found that Italy’s national lottery operator Lottomatica should reimburse an unlucky scratchcard player who spent approximately €3,000 on the tickets over a twelve-month period.
Contrary to a government decree mandating that scratchcards must include warnings of the risk of addiction, and the probability of winning, the tickets bought by the unlucky punter were lacking this specific information.
The judge therefore ruled the man’s purchases “null and void.”
Although the majority of scratchcards have been updated and now contain these warnings, some which do not comply are still in circulation.
Dutch FA Assisted by Global Lottery Monitoring System in Preventing Future Match-fixing
Confronted with rumors about possible match-fixing with regard to a scheduled opponent of several Dutch sides playing friendlies during the 2015-16 winter break, the Dutch Football Association, through Dutch operator De Lotto (now: Nederlandse Loterij), was able to make use of the Global Lottery Monitoring System (GLMS) to put its suspicions in context.
“With this valuable information we were able advise our member clubs to henceforth organize friendly matches against opponents they know, and not to organize matches against teams with a questionable reputation,” a spokesperson of the Dutch FA said.
In related news, Greece-based operator Intralot signed a cooperation agreement to participate in FIFA’s Early Warning System (EWS) in order to to promote and protect the integrity of football.
WLA Endorses Lottery Holiday Campaign
The World Lottery Association (WLA) has joined the European Lottery Association and the North American Association of State and Provincial Lotteries in endorsing the Lottery Holiday Campaign.
The Lottery Holiday Campaign has the goal of spreading awareness that lottery tickets are not suitable holiday gifts for minors.
Research shows that the majority of adolescents gamble at least occasionally, and that lottery products may be a gateway to problem gambling. Youth gambling has been shown to be linked to other risk-taking and addictive behaviors such as smoking, drinking and drug use.
Although the majority of lotteries participating in the campaign are based in North America, several European lotteries have been getting involved as well.
All lottery operators – WLA members and non-members alike – are encouraged to join the campaign. Participation is free; and lotteries may utilize a library of resources – such as sample press releases and artwork – to build their own campaigns.
Nearly one million people took part in “I Am Team GB,” the UK’s biggest ever sports participation event, to celebrate the Rio homecoming.
The UK government is reportedly considering to introduce a law that could ban gambling operators from running daytime TV adverts.
Taxpayers in the Canadian province of Ontario have spent CAN$308m on the failed privatization of the Ontario Lottery and Gaming Corporation.
The British Columbia Lottery Corp (BCLC) approved online casino games for its PlayNow.com gambling site without performing a mandatory assessment of a game’s impact on problem gamblers.
Geolocation specialist and anti-fraud solution provider GeoComply Solutions has released a new location verification solution in partnership with NeoPollard Interactive.