Digital Transformation

ICE: What are the keys to digital success for lotteries? Neil Brocklehurst, director of European business, former UK director, Camelot Global| TotallyGaming.com
Digital Transformation News Public & Private Lottery News

ICE: What are the keys to digital success for lotteries? Neil Brocklehurst, director of European business, former UK director, Camelot Global| TotallyGaming.com

Developing a digital proposition will not cannibalise retail channel sales in the lottery sector, according to Neil Brocklehurst, director of European business, former UK director, Camelot Global. Brocklehurst was one of five expert speakers on an Omni-Channel Lottery Forum at ICE Totally Gaming at the ExCel in London today (Tuesday) […]

Camelot taps eGain for enhanced digital customer service experience
Digital Transformation News Public & Private Lottery News

Camelot taps eGain for enhanced digital customer service experience

Camelot UK Lotteries Limited is going proactive, at least for its consumer web chat service. On Monday, the UK national lottery operator announced that it has selected eGAin for proactive, knowledge-guided consumer web chat as part of the company’s ongoing digital transformation initiative. eGain is provider of cloud-based customer-based customer […]

Boston Consulting Group: the Strategic Building Blocks for Digital Transformation
Digital Transformation News

Boston Consulting Group: the Strategic Building Blocks for Digital Transformation

BCG’s Digitization Strategy Framework helps companies capture new digitization opportunities. Digitization trends are reshaping the industrial world. The risk of disruption brings with it significant opportunities. BCG’s Digitization Strategy Framework provides companies with the tools needed to capture new digitization opportunities. The framework consists of a diagnosis phase that helps […]